I noticed a duplicate product or other error in the product library. How should I report it?

Portico is a collaboratively curated product library, and as such, mistakes do occur. We ask for your help in reporting the following types of errors when you see them, providing as much detail as possible, so that we can assist with their resolution:

  • Misspellings or errors in company names - Report from "Report an Issue" button on company profile. Our support team can make corrections directly or may reach out to the manufacturer for clarification if necessary.
  • Duplicate or possible duplicate company names - Report from "Report an Issue" button on the company profile of the one which appears less complete or less active. Note that sometimes similar looking company names may in fact be purposefully distinct, as when a global company has multiple divisions with distinct product lines, so these may take some time to resolve in communication with the respective company representatives. Companies confirmed to be duplicates can be merged by our support team, so that company contacts and products listed, as well as information requests previously sent, will be combined into one company profile.
  • Product assigned to the wrong company - Report from "Report an Issue" button on product profile, and note correct company name if possible. If the correct company is known, our support team can reassign the product, otherwise, an incorrect listing may be deleted or archived if not enough information is provided.
  • Duplicate or possible duplicate product names - Report from "Report an Issue" button on the product profile which appears less complete. Note that sometimes similar looking product names may in fact be purposefully distinct, so these may take some time to resolve in communication with the company representatives. Products confirmed to be duplicates can be merged by our support team, so that existing product lists and information requests linked to the duplicate product can be reassigned to the existing product entry.
  • Discrepancies in product data leading to incorrect scoring - Report from "Report an Issue" button on the product profile, for example, if documentation uploaded as evidence of GreenScreen assessment is actually a GreenGuard certification, or similar accidental mischaracterization. If the Portico support team confirms that the product has been incorrectly scored due to faulty data submission, we may update the product status to "Quality Assurance" and encourage the manufacturer to correct and resubmit the product.

Portico incorporates safeguards where possible to prevent the creation of duplicate companies and products. These safeguards are incorporated in the following ways:

  • When a new user registers and adds a company affiliation, Portico suggests company name matches as they type, automatically associates exact name matches, and recommends close matches to the company name or abbreviation where possible.
  • When a new manufacturer profile is added by a project team, Portico prevents company names that exactly match existing profiles and recommends close matches to the name or abbreviation where possible before adding the new company.
  • When a new product is added, Portico prevents adding product names that are already listed in the company's product list, and recommends close matches where possible before adding the new product.
  • When a product list is uploaded in bulk to a project, Portico conducts exact matches as above, and recommends close matches for both company and product where available, before adding them to the library.

We use a "fuzzy" search algorithm that checks near matches for all of these cases, but it doesn't catch everything. In some cases, a duplicate entry may have an entirely different name, for example if a product is identified by its product line name in one entry and its part number in another. Please see "How do I add a new product to the product library?" for guidance on preventing creation of duplicates when adding new products.

Portico product data entry incorporates a large amount of validation to prevent errors in data entry, however not all such errors can be automatically validated. Validation currently incorporated includes, but is not limited to:

  • Preventing submission of data sections with required fields missing, according to HPD format requirements
  • Preventing entry of invalid CAS registration numbers for substances, based on the CAS registration system's check digit verification algorithm
  • Basic math checks on substance and material percentages, to ensure that, for example, maximum percentages add up to at least 100% of the product
  • Preventing entry of certifications with invalid or expired dates (note that previously entered products may still have certification dates that expire before the Portico entry is updated)
  • Preventing entry of invalid URLs for product or certification websites

The following types of errors cannot be automatically checked, and we rely on our engaged user base to report discrepancies when they are found:

  • Incorrect documentation uploaded, as for a certification or GreenScreen assessment - while we can check that a PDF or other file has been uploaded, we do not have an automated way to check if the document uploaded is as described
  • Incorrect URL provided for product website or public posting of HPD - while we can check if a URL has been provided and is a valid URL format, we do not have an automated way to check if the URL leads to the site described
  • Misrepresentation of content inventory, as for example the omission of a stain repellant or other additive that is known to be applied - while we can check that a content inventory is complete based on content percentages reported, we cannot automatically check that the contents reported accurately reflect the product composition

Need further help? Contact us for assistance.

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